FAQ

Is it safe to shop on filiformespa.com

Yes, it is safe to order on filiformespa.com. Online payments through our site are secure as we use industry-standard encryption technologies when transferring and receiving customer data exchanged with our site server.



When will my purchased items be delivered?

Your items will take around 2 business days to be delivered to your location.



Are there any delivery charges?

The delivery charge is 30000 LBP. However, you will benefit from a free delivery on orders over 100000000000000 LBP



To what countries do you deliver?

We deliver all over Lebanon.



What if I need extra help or advice about my purchase?

For any queries or assistance, you can reach us on +961 4 533 718 or filiformespa2010@gmail.com



Are there any duties or taxes to be paid?

Duties, taxes and custom fees will be applicable as per the receiver’s country rules and regulations.
For orders within Lebanon, import duties will not be applicable.



Are returns and exchange applicable?

Returns are not applicable, however for exchange, kindly contact us at filiformespa2010@gmail.com with your order number to lead you through the process.

Items are eligible for exchange within the same day of order delivery, taking into consideration that the item remains in good condition. However, kindly be aware that all costs incurred in shipping returns are under the client’s responsibility, as well as duty reclaims on returns.

Filiforme returned items will be inspected, and in case of any misuse or damage the item may not be exchanged.

We kindly ask you to return items in their original packaging in case of exchange.

Never miss a Filiforme update, sign up to our newsletter